Frequently Asked Questions
Starting mental health care can bring up a lot of questions, and that's completely normal. This page will give you the clarity you need before taking the next step. From scheduling your first appointment to payment options, we want you to feel informed, not overwhelmed.
General Questions
We're located at 619 Wood Street, Wilkinsburg, PA 15221.
We're open Monday through Friday from 8:30am to 8:00pm and on the weekend from 9:00am to 5:00pm.
We currently accept the following insurance plans:
- Highmark BCBS
- Highmark Wholecare
- Cigna
- United Healthcare
- UPMC Health Plan Commercial
- UPMC for Kids
- UPMC for Life
- UPMC for You
- UPMC Healthy Choices
- Gateway Health
- CHIP
- Humana
- Medicare
- Optimum
- Geisinger
- Amerihealth
- Aetna Commercial and Medicare
- Anthem
Don't see your plan listed? Give us a call at (412) 223-5885, and we'll help you figure out your options.
Outside of insurance, we accept cash, checks, HSA/FSA, and all major credit cards.
You can pay in person or online inside your client portal.
Scheduling Questions
Call our office at (412) 223-5885 to speak with a Front Office Coordinator. They'll walk you through the next steps and get you scheduled.
Call our office at (412) 223-5885 to speak with a Front Office Coordinator. They'll walk you through the next steps and get you scheduled.
Please note: As the primary client, we will meet with you individually during your two sessions to complete the initial assessment before bringing in additional participants. There may be circumstances where it's appropriate to have all parties assigned to their own clinician to prepare to come together productively.
Our Front Office Coordinator will ask for a few pieces of information to verify your insurance eligibility and get you on the calendar. This may include:
- Demographic information
- A photo of your insurance card
- Social Security number
- Emergency contact information
- Primary care provider information
Counseling Questions
Counseling is beneficial for anyone navigating stress, overwhelm, life transitions, or trauma. You don’t have to wait for a crisis to seek support. Therapy can be a proactive investment in your well‑being — a way to build a “toolbox” of coping skills, emotional awareness, and grounding strategies before challenges arise.
Sometimes you simply need a safe, nonjudgmental space to explore your feelings, process your experiences, or reconnect with yourself. Therapy offers that space. It’s an opportunity to slow down, reflect, and grow with the guidance of a trained professional who is focused on your healing and your goals.
If you’ve been considering therapy, or even if you’re just curious, this may be the right time to take that step toward greater clarity, peace, and emotional resilience.
During the intake process we ask for your preferences (i.e. male or female). We do our best to match with the best fit the first time. In the event we missed the mark, we are happy to try to find you a better fit within the practice.
We are primarily an in-person facility. Telehealth sessions are available on a case-by-case basis for emergency situations only.
No, we ask that clients work exclusively with VTP during their time with us. This helps ensure your care is coordinated and consistent. If you have questions about your current situation, give us a call, and we can talk through it together.
Yes. Psychiatric services at VTP are available to established clients only. If you're interested in working with our psychiatrist, your first step is scheduling an initial counseling session.
Other Service Questions
No. However drug and alcohol screening is included in our assessments.
Yes. Every new therapy client receives a mental health evaluation during their first session.
No, that's not a service we currently provide.
Yes. VTP is apart of a network of Blended Case Managers in Allegheny County.